Do you have a normal opt-out system or not?

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I have asked to unsubscribe from a RN Artist email and all I see is a list of bullet points?

http://www.reverbnation.com/controlle...

Nice MVC by the way :)

I wanted some-one to confirm that this incorrect and that you have normal opt-in out like everyone else -

eg: I click opt-out and it does it.

Thanks.

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Zack (Official Rep) March 19, 2012 18:27

There are certain paid services that we offer. Once you sign up for these, enter your payment information, and agree to our terms and conditions, you begin a 30 day free trial. Per our terms, once the 30 days are up, you will be charged for the next month's service. You can cancel at any time. You can do this be logging into your profile and navigating to Control Room > My Home > Manage Premium Services. Once here, you will need to click on the Blue 'Unsubscribe' links next to the services that you would like to remove. Please let me know if you have any questions about this.

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There are certain paid services that we offer. Once you sign up for these, enter your payment information, and agree to our terms and conditions, you begin a 30 day free trial. Per our terms, once the 30 days are up, you will be charged for the next month's service. You can cancel at any time. You can do this be logging into your profile and navigating to Control Room > My Home > Manage Premium Services. Once here, you will need to click on the Blue 'Unsubscribe' links next to the services that you would like to remove. Please let me know if you have any questions about this.

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I’m angry that you dont care about people privacy?

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kirkbridge March 19, 2012 20:22

Hi Zack,

"There are certain paid services that we offer."

I don't have any paid services.

What I do have is one of your users that I no longer want to receive mailings from.

From the original posting:

"I have asked to unsubscribe from a RN Artist email.."

Can you please provide the link that I click to opt-out? I say this because to opt-in I clicked a link and therefore the logic should hold the same.

Also, under the UK Data Protection Act you obviously need to have a named Data Handler - for just this reason. Therefore can you please provide this.

Thanks.

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Hi Zack, "There are certain paid services that we offer." I don't have any paid services. What I do have is one of your users that I no longer want to receive mailings from. From the original posting: "I have asked to unsubscribe from a RN Artist email.." Can you please provide the link that I click to opt-out? I say this because to opt-in I clicked a link and therefore the logic should hold the same. Also, under the UK Data Protection Act you obviously need to have a named Data Handler - for just this reason. Therefore can you please provide this. Thanks.

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Zack (Official Rep) March 19, 2012 20:39

You cannot block individual artists from sending you messages. However if you go to Control Room > My Home > Preferences, you can block all internal messages.

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You cannot block individual artists from sending you messages. However if you go to Control Room > My Home > Preferences, you can block all internal messages.

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kirkbridge March 20, 2012 12:45

For such as good system I cannot believe your privacy implementation is this bad?

Question 1. So, to opt-out of One Member's mailings - I have to opt-out of EVERY communication from ReverbNation (internal messages).

Question 2. Are your paid FanReach members aware of this?

Question 3. What happens if there are problems with my account, surely If I have turned off internal message I would not get notified?

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For such as good system I cannot believe your privacy implementation is this bad? Question 1. So, to opt-out of One Member's mailings - I have to opt-out of EVERY communication from ReverbNation (internal messages). Question 2. Are your paid FanReach members aware of this? Question 3. What happens if there are problems with my account, surely If I have turned off internal message I would not get notified?

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Zack (Official Rep) March 20, 2012 15:19

1. Just internal messages from users.
2. Our users are aware if they are having an issue and contact our support staff.
3. You will only be blocking internal messages from Reverb users.

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1. Just internal messages from users. 2. Our users are aware if they are having an issue and contact our support staff. 3. You will only be blocking internal messages from Reverb users.

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kirkbridge March 20, 2012 15:45

That's slightly better; do you think in the future you will redevelop the application so that you can opt-out per member?

Thank you for taking your time to clarify this.

www.newmusicproducer.com

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- Zack (Official Rep) March 20, 2012 15:56
  
  There is a lot that would have to occur in order to make users be able to block each other on our site. Rest assured our development team is aware of your concern and if this application gets put into play, you as well as the rest of users will be made of aware.
  
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- kirkbridge March 20, 2012 18:02
  
  Thank you.
  
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That's slightly better; do you think in the future you will redevelop the application so that you can opt-out per member? Thank you for taking your time to clarify this. www.newmusicproducer.com

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kirkbridge May 28, 2012 19:59

I notice this has now been implemented; I guess I was onto something!

www.socialartist.co NewMusicProducer v2

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I notice this has now been implemented; I guess I was onto something! www.socialartist.co NewMusicProducer v2

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Nathan (Official Rep) June 12, 2012 19:04

Hello!

I apologize for the delay of response!

Are you still having any issues?

Please let me know and I will be more than happy to help you out.

Thanks!

Nathan

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Hello! I apologize for the delay of response! Are you still having any issues? Please let me know and I will be more than happy to help you out. Thanks! Nathan

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This topic was archived on Mon, 17 Dec 2012 20:31:47 +0000

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Do you have a normal opt-out system or not?

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This topic was archived on Mon, 17 Dec 2012 20:31:47 +0000

About this Question

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Do you have a normal opt-out system or not? Edit Subject

Do you have a normal opt-out system or not?

Edit Subject