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App Crashing

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I am having reports of users of my bands ReverbNation app crashing, when another song is selected to play or skipped. The last reporting user was using an iPhone 5 with AT&T as his carrier.

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Mike R (Official Rep) October 09, 2012 13:53

Sorry for the trouble here- we're aware of this issue and we have our developers working on a resolution for this. I'm going to share your post with them so they're aware you've been affected. It seems to be specifically the new iPhone models that our app is struggling with. We should know more soon- sorry again.

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Sorry for the trouble here- we're aware of this issue and we have our developers working on a resolution for this. I'm going to share your post with them so they're aware you've been affected. It seems to be specifically the new iPhone models that our app is struggling with. We should know more soon- sorry again.

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ALIAS November 07, 2012 01:51

This problem is still happening. It is not related to the new iphone 5 exclusively, it is related to the new iOS6 operating system. Any update on when this will be fixed? The music player is basically useless and our fans are loosing interest in the app.

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This problem is still happening. It is not related to the new iphone 5 exclusively, it is related to the new iOS6 operating system. Any update on when this will be fixed? The music player is basically useless and our fans are loosing interest in the app.

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Mike R (Official Rep) November 07, 2012 14:36

Hey Alias,

sorry for the trouble! I have filed a ticket with our operations department to get this addressed asap, I should have more information shortly. I'll let you know as soon as I hear back from them. I apologize for the inconvenience and appreciate your patience! We should have an update for your app pushed through soon to fix the issue

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Hey Alias, sorry for the trouble! I have filed a ticket with our operations department to get this addressed asap, I should have more information shortly. I'll let you know as soon as I hear back from them. I apologize for the inconvenience and appreciate your patience! We should have an update for your app pushed through soon to fix the issue

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Acoustic Drive November 09, 2012 19:00

I would also like an update on this as soon as possible. Are we getting comped for this? It has been going on for about 2 months now.

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I would also like an update on this as soon as possible. Are we getting comped for this? It has been going on for about 2 months now.

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Mike R (Official Rep) November 09, 2012 20:42

You will want to contact Billing(at)ReverbNation.com with regards to refunds or compensation. I apologize for the extensive delay here

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You will want to contact Billing(at)ReverbNation.com with regards to refunds or compensation. I apologize for the extensive delay here

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Acoustic Drive November 09, 2012 22:14

Thanks for the quick response. Is there an estimated time for this to be corrected?

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Thanks for the quick response. Is there an estimated time for this to be corrected?

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Mike R (Official Rep) November 12, 2012 16:30

I don't have a solid ETA but I know they're working to have everything caught up in the next couple of weeks. Sorry again that I don't have a firm date, there's been a lot of going back and forth with Apple on these affected accounts.

Support(at)ReverbNation.com

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I don't have a solid ETA but I know they're working to have everything caught up in the next couple of weeks. Sorry again that I don't have a firm date, there's been a lot of going back and forth with Apple on these affected accounts. Support(at)ReverbNation.com

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Brothers Dube December 06, 2012 22:14

we've been getting messages from our users as well. it's been a couple of weeks, any status?

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we've been getting messages from our users as well. it's been a couple of weeks, any status?

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ALIAS December 07, 2012 12:31

I talked to Sam and apparently the app updates for Ios6 have been completed and they are now starting to push out each accounts app update to itunes but since there are alot of accounts, it's taking some time. Also, once the app update it pushed to iTunes, there is a review period by Apple before the update is posted.

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I talked to Sam and apparently the app updates for Ios6 have been completed and they are now starting to push out each accounts app update to itunes but since there are alot of accounts, it's taking some time. Also, once the app update it pushed to iTunes, there is a review period by Apple before the update is posted.

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Mike R (Official Rep) December 07, 2012 14:28

They've started pushing out updates but I believe we're still in the middle of our queue for artists that need to update applied. So sorry for all the delay and inconvenience here!

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They've started pushing out updates but I believe we're still in the middle of our queue for artists that need to update applied. So sorry for all the delay and inconvenience here!

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Acoustic Drive December 07, 2012 15:22

Will the artists that have reported the problem be queued and resolved first? Will we receive a notification once it has been resolved for each of us?

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Will the artists that have reported the problem be queued and resolved first? Will we receive a notification once it has been resolved for each of us?

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Mike R (Official Rep) December 07, 2012 16:51

Yes correct, we've made a lot of noise about all of these apps here in support and we now have new developers working on this now, hoping this whole experience will reach a conclusion for all of you soon.

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Yes correct, we've made a lot of noise about all of these apps here in support and we now have new developers working on this now, hoping this whole experience will reach a conclusion for all of you soon.

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Brothers Dube December 07, 2012 17:04

this is good news and thanks for the update. can I assume for billing purposes that this has been an issue since the ios6 upgrade?

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this is good news and thanks for the update. can I assume for billing purposes that this has been an issue since the ios6 upgrade?

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Brothers Dube December 07, 2012 17:04

this is good news and thanks for the update. can I assume for billing purposes that this has been an issue since the ios6 upgrade?

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this is good news and thanks for the update. can I assume for billing purposes that this has been an issue since the ios6 upgrade?

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Mike R (Official Rep) December 07, 2012 17:24

I can't say definitively because it's a bit different for each account but generally we started seeing iOS issues with the last update.

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I can't say definitively because it's a bit different for each account but generally we started seeing iOS issues with the last update.

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SambuluS Duo January 03, 2013 23:59

Hello Mike,

we are still facing this problem... and we really need an urgent solution.
How are things working?

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Hello Mike, we are still facing this problem... and we really need an urgent solution. How are things working?

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Robert Luna January 04, 2013 13:19

Mike,

I see this problem is still lingering.
any updates?

@houseluna
Robert Luna

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Mike, I see this problem is still lingering. any updates? @houseluna Robert Luna

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Mike R (Official Rep) January 04, 2013 14:31

Sambulus, Robert

Sorry you're having issues here as well. Sambulus- I'm adding you both to our mobile app spreadsheet to get you updated and get any crashing issues addressed. I'm sorry for the trouble here

Robert- could you link me to your artist account on Reverb Nation?

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Sambulus, Robert Sorry you're having issues here as well. Sambulus- I'm adding you both to our mobile app spreadsheet to get you updated and get any crashing issues addressed. I'm sorry for the trouble here Robert- could you link me to your artist account on Reverb Nation?

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Brothers Dube January 04, 2013 17:15

www.reverbnation.com/brothersdube still not working too... thanks

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www.reverbnation.com/brothersdube still not working too... thanks

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Mike R (Official Rep) January 04, 2013 18:21

Hey Brothers Dube- checked up on yours and I'm having it rechecked. I see it was resubmitted- is the same error occurring where it crashes while browsing content?

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Hey Brothers Dube- checked up on yours and I'm having it rechecked. I see it was resubmitted- is the same error occurring where it crashes while browsing content?

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Brothers Dube January 04, 2013 18:51

thanks Mike. The app no longer crashes when the user selects a new song to play (that was the action causing the app to crash). The error is with the song player... instead, now, the user can select another song and the app won't crash, but doesn't play the song. it only plays the introduction song when you first open the app, which after you close to select another song, no longer plays songs.

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thanks Mike. The app no longer crashes when the user selects a new song to play (that was the action causing the app to crash). The error is with the song player... instead, now, the user can select another song and the app won't crash, but doesn't play the song. it only plays the introduction song when you first open the app, which after you close to select another song, no longer plays songs.

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Mike R (Official Rep) January 04, 2013 19:28

Is this occurring on either an iPhone 4 or iPhone 4s?

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Is this occurring on either an iPhone 4 or iPhone 4s?

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SambuluS Duo January 04, 2013 20:15

Dear Mike, do you have any deadline for our issue? Thanks for the kindness!

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Dear Mike, do you have any deadline for our issue? Thanks for the kindness!

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Brothers Dube January 04, 2013 20:26

Mike we are getting reports from users of 4, 4s and 5... all on the latest ios

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Mike we are getting reports from users of 4, 4s and 5... all on the latest ios

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Mike R (Official Rep) January 04, 2013 20:51

I apologize I don't have a time frame at the moment but I should soon. I apologize again some of these mobile app issues have just been one thing after another but our developers are aware and working with Apple and Google to get these issues fixed.

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I apologize I don't have a time frame at the moment but I should soon. I apologize again some of these mobile app issues have just been one thing after another but our developers are aware and working with Apple and Google to get these issues fixed.

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denovah January 14, 2013 08:06

I'm having the same problem...both apple and android users....

reverbnation.com/daemiendenovah

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I'm having the same problem...both apple and android users.... reverbnation.com/daemiendenovah

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Mike R (Official Rep) January 14, 2013 16:00

Hey Daemien

Thanks for the heads up, I've given your information to our Ops department and our QA developers. Sorry for the trouble

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Hey Daemien Thanks for the heads up, I've given your information to our Ops department and our QA developers. Sorry for the trouble

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AGENTS OF DISSENT January 15, 2013 01:16

We are having a semi-same problem - During the process of which ReverbNation "built" our Android App, you guys chose images of my band with an ex-member in them, pictures that had been deleted off our site for months, nearly 6 months these photos have been deleted, we have current band photos in our gallery... anyway when I went through the steps to set up our app, with the new and current photos and our chosen color scheme, when the app launched, it is still showing the old deleted photos, first of all, how does ReverbNation have access to these pictures in the first place, since they have been deleted sometime ago, and second why doesn't the app just update itself with the changes we made during the set-up process... bottom line is we have an app out there that is displaying photos of our band with the wrong members, photos that should not have been chosen in the first place cause they have been deleted from the site... I'm rambling cause I am frustrated, I put my first ticket in to support yesterday afternoon and I have not heard anything from anyone at ReverbNation...

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We are having a semi-same problem - During the process of which ReverbNation "built" our Android App, you guys chose images of my band with an ex-member in them, pictures that had been deleted off our site for months, nearly 6 months these photos have been deleted, we have current band photos in our gallery... anyway when I went through the steps to set up our app, with the new and current photos and our chosen color scheme, when the app launched, it is still showing the old deleted photos, first of all, how does ReverbNation have access to these pictures in the first place, since they have been deleted sometime ago, and second why doesn't the app just update itself with the changes we made during the set-up process... bottom line is we have an app out there that is displaying photos of our band with the wrong members, photos that should not have been chosen in the first place cause they have been deleted from the site... I'm rambling cause I am frustrated, I put my first ticket in to support yesterday afternoon and I have not heard anything from anyone at ReverbNation...

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Mike R (Official Rep) January 16, 2013 16:13

Agents- your issue should be fixed now. I let a developer know of the issue yesterday and an update should have been pushed through. Sorry for the trouble.

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Agents- your issue should be fixed now. I let a developer know of the issue yesterday and an update should have been pushed through. Sorry for the trouble.

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This topic was archived on Fri, 01 Mar 2013 15:50:26 +0000

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